Self-Install & Activate Your Equipment

Self-installation is available for some cable equipment. If you're self-installing, choose your equipment below for steps to install and activate. Or, if you just need to activate your equipment, enter your cable box serial number below and select Activate Now


Activation in Process

Activation may take up to 15 minutes. When it’s successful, a solid, green light appears on the equipment front.

  • If you can’t view a channel even with a solid green light, you may be on unauthorized channel not included in your cable package. Use your remote to try another channel.
  • If there’s an on-screen error message, refer to our list of common error codes.
  • If issues persist or your light isn’t solid green after 15 minutes, contact us.

Start Streaming

If you’re looking for help to get streaming, check out these resources to access apps and networks through your cable TV package – and reset your password if you’ve forgotten it.

Cable TV Quick Start Guide

This cable TV support section includes a variety of helpful information. You can also access an abbreviated version to get started with your cable TV service in our downloadable quick start guide PDF.

Download cable TV quick start guide 


All Cable TV Topics

See all we have to offer for cable TV support. If you're self-installing a cable box, choose your equipment below for steps to install and activate.

Service Outage?

If you’re having connectivity issues, look up your address to see if there’s an outage in your area, and get troubleshooting help.

Look up possible outage


My Account

See how to use My Account to view and pay your statements, manage and troubleshoot your services, and much more.

Learn about My Account