Move Your Midco Services
To make your move as easy as possible, you can self-install some equipment in your new home – like your internet modem.1 If things don’t go according to plan, check that your cables are tightly plugged in and not damaged. If your outlet can be controlled by a light switch, be sure the switch is on, or try plugging your modem or cable box into a different wall outlet.
My Account Changes
Midco account numbers are attached to street addresses, so when you move, your new address will have a new Midco account number.
- You’ll see this change on your first statement after your move is complete and when you log in to My Account.
- Once your account number changes, you’ll lose access to past statements in My Account. If you want to keep them, please download and save your statements prior to moving.
If you have questions, chat with us or call 1.800.888.1300.
Not signed up for My Account yet?
Your first bill after your move may include install charges, equipment purchases during installation and charges for a full month’s service. (We bill one month in advance.) If you moved in the middle of your Midco billing cycle, you may also notice prorated charges for both residences.
- If you have a bank or credit card account set up with us, you need to re-add it to associate it with your new Midco account number, which is unique per service address.
- You also need to re-establish set up auto pay. Auto pay takes effect on your next billing cycle, so you'll need to make a one-time payment for your first bill after you move.
Questions on reading your statement?
If you plan to be away from home for more than 30 days, but fewer than six months, use Midco’s vacation plan to suspend your service(s) and save time and money. These plans are great for college students moving home for the summer, snow birds heading south for the winter, professionals moving to another city temporarily and more!
1 TiVo® DVR customers are not eligible for self-installation. If you have TiVo services, a Midco technician will need to install your services at your new home.